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To Access the Global Settings open the Dashboard and Navigate Config -> Integration -> Ninite Solution -> Ticketing |
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To access these settings you must be logged in with a user that has System Config or Super Admin rights. |
These settings controls how tickets are Created and Managed by Ninite Solution, this tab is only visible when the Enable Ticketing option is enabled on the Options tab.
Option | Value | Description |
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Enable Ticketing | ON / OFF | Default : Off |
Ticket Summary | Text | Default : Ninite Maintenance on %clientname%\%computername% |
Create Body Message | Text | Default : Starting Ninite Application Maintenance. |
Resolve Body Message | Text | Default : Finished Ninite Application Maintenance. Control the Text added to the tickets created by Ninite Solution upon finishing Application Maintenance |
Ticket User | Selection | Default : Admin Default User to associate with Tickets created by Ninite Solution. This username must match the spelling of the corresponding PSA member for time to be posted correctly. |
Ticket Category | Selection | Default : Monitor Alerts |
Create Ticket | Selection | Default : at Start |
Enable Ticket Time | Selection | Default : Disabled When enabled Ninite Solution will post time to tickets that it creates. Select your preferred method from the drop down list |
Ticket Creation Options
Option | Description |
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at Start | Ticket will be created at the start of the application maintenance process and updated as any actions are performed
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on Action | Ticket will be created when the first Update, Install, Uninstall or Error is encountered
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on Error | Ticket will be created when an error is encountered |
Ticket Time Options
Option | Description |
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Disabled | This mode will disable time entries from being added to tickets created by Ninite Solution |
Actual Execution Time | This mode will will insert a single time entry to tickets created by Ninite Solution upon completion this entry will represent how long the script execution took. |
Per Script Execution and Action | This mode will insert a pre-determined amount of time for any action performed by Ninite Solution as well as well as a time entry for the script execution |
Per Script Execution | This mode will insert a pre-determined amount of time per script execution |
Per Action | This mode will insert a pre-determined amount of time for any action performed by Ninite Solution |
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