To Access the Global Settings open the Dashboard and Navigate Config -> Integration -> Ninite Solution -> Ticketing
To access these settings you must be logged in with a user that has System Config or Super Admin rights.
These settings controls how tickets are Created and Managed by Ninite Solution, this tab is only visible when the Enable Ticketing option is enabled on the Options tab.
Option
Value
Description
Enable Ticketing
ON / OFF
Default : Off Enable tickets to be created during the application maintenance recording actions performed.
Ticket Summary
Text
Default : Ninite Maintenance on %clientname%\%computername% Control the Summary Text of tickets created by Ninite Solution.
Create Body Message
Text
Default : Starting Ninite Application Maintenance. Control the Text added to the tickets created by Ninite Solution upon starting Application Maintenance
Resolve Body Message
Text
Default : Finished Ninite Application Maintenance. Control the Text added to the tickets created by Ninite Solution upon finishing Application Maintenance
Ticket User
Selection
Default : Admin Default User to associate with Tickets created by Ninite Solution. This username must match the spelling of the corresponding PSA member for time to be posted correctly.
Ticket Category
Selection
Default : Monitor Alerts Controls the Ticket Category which is associated with tickets created by Ninite Solution, this setting can assist with controlling the flow of tickets through to your PSA using Category Mappings.
Create Ticket
Selection
Default : at Start Specifies at what stage of the Maintenance Script the ticket is created.
Enable Ticket Time
Selection
Default : Disabled When enabled Ninite Solution will post time to tickets that it creates. Select your preferred method from the drop down list
Ticket Creation Options
Option
Description
at Start
Ticket will be created at the start of the application maintenance process and updated as any actions are performed
Applications that do not require any updates will be logged to the Ticket
A ticket is created every time the script runs per individual computer
on Action
Ticket will be created when the first Update, Install, Uninstall or Error is encountered
Ticket will only be created if actions (Update, Install, Uninstall) are performed
Applications that do not require updates will not be logged to the ticket
Actions that are skipped due to the application being in use will be logged to the ticket
Actions that fail will be logged to the ticket
on Error
Ticket will be created when an error is encountered
Ticket Time Options
Option
Description
Disabled
This mode will disable time entries from being added to tickets created by Ninite Solution
Actual Execution Time
This mode will will insert a single time entry to tickets created by Ninite Solution upon completion this entry will represent how long the script execution took.
Per Script Execution and Action
This mode will insert a pre-determined amount of time for any action performed by Ninite Solution as well as well as a time entry for the script execution
Per Script Execution
This mode will insert a pre-determined amount of time per script execution
Per Action
This mode will insert a pre-determined amount of time for any action performed by Ninite Solution